How to Lodge a Complaint with JAMB for UTME 2025 Candidates

If you are participating in the 2025 Unified Tertiary Matriculation Examination (UTME) and need to address a concern to the Joint Admissions and Matriculation Board (JAMB), this guide will help you navigate the process effectively and ensure your complaint is handled promptly.

1. Utilize JAMB's Online Support System (COSS)

JAMB has established the Central Online Support System (COSS) specifically for handling candidate complaints.

Steps to submit your complaint:

Visit: support.jamb.gov.ng
Click: “Create Support Ticket”
Select: “Candidate/General Support Ticket”
Fill in your details: Include your full name, email, and phone number.
Choose a category for your complaint and explain your issue clearly in the message box.

Once submitted, you will receive a ticket ID — keep this safe to track your complaint.
JAMB typically responds within 1-2 working days (excluding weekends and public holidays).

2. Contact JAMB Directly

For a more direct approach, you can contact JAMB via phone or email:

Phone: +2348166335513 or +2348123658955
Email: info@jamb.gov.ng

These contacts are official and verified on the JAMB website.

3. Visit a JAMB Office in Person

If your complaint is urgent or unresolved online, you can visit a JAMB office directly. For candidates in Lagos:

Address: 11 Ojora Road, Ikoyi, Lagos
Phone: 0700-JAMB-ZLG (0700-5262-954)
Email: lagos@jamb.gov.ng

At the office, go to the SERVICOM Desk for faster assistance.

Helpful Tips for a Smooth Complaint Process

Be Clear: Clearly describe your issue to prevent delays.
Follow Up: If no response is received within 48 hours, use your ticket ID to check progress.
Stay Updated: Regularly check your email and the COSS portal for updates regarding your complaint.

Remember: Stay calm, organized, and proactive. Following these steps will help ensure your complaint is resolved efficiently.